Engaging on-hold messages via VoIP

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up. When an operator asks a client for permission […]

SEO recommendations for website images

Search engine optimization (SEO) is one of the most difficult and frustrating aspects of running a business. Web services and platforms that provide automated SEO reports like WordPress, Google, and Raven Tools tend to oversimplify their advice. If you’re trying to get a green light for SEO, you might need to look more closely at […]

An ad-free Windows 10 with File Explorer

No matter what version of Windows you’ve got—the free upgrade, the licensed OS, or the Professional version—you will see ads and notifications. Though at times helpful, they can get tiresome. You can’t even manage your own files in File Explorer without seeing one. If you’re looking for a solution, follow this step-by-step guide to make […]

Check the list of free ransomware decryptors

We’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Make sure to check these free resources before responding to a cyberattacker’s demands. The state of ransomware […]

Virtualization myths and why you shouldn’t believe them

The intricacies of business technology are not the easiest to understand. Complicated explanations usually lead to misunderstandings, and this is especially true for virtualization. Here are four myths you may have heard about virtualization that you shouldn’t take as facts. Myth #1 – Virtualization is too expensive for SMBs Many people assume that the more […]

3 Easy ways to protect your business data

Most business owners are too busy running their respective offices to be concerned about optimized security settings and other technical matters. To spare them the agony of deciphering IT jargon, here are three easy ways to prevent data theft.  Cover your webcam If Facebook founder Mark Zuckerberg, former FBI Director James Comey, and National Security […]

Here’s how your business communications system works

Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones. Is this the option for your business? Read on to find out. Different phone […]

Mobile phone biometrics enhances security

Constantly using passwords on a smartphone can be a pain, not to mention a high security risk. Luckily, popular mobile browsers like Chrome and Firefox Lite are now supporting biometrics for authentication to make logging in to social media, email, and online shopping accounts easier and more secure. Here’s what you need to know about […]

Windows 10 updates won’t be slow if you use these tricks

Windows 10 users are well aware that installing updates can take a long time. We hear users complaining about it all the time. Why are Windows 10 updates so slow, and what can users do? Here’s our take. Why do updates take so long to install? Windows 10 updates take a while to complete because […]